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Discipline Over Chaos: What Bert Wray Taught Me About Operations, Trust, and Doing the Simple Things Relentlessly Well

February 16, 2026
Standardizing something as basic as plumbing fixtures can save hours of labor per incident. But the moment one "value buy" sneaks in, the entire system fractures. Suddenly techs have to identify the brand, inventory doesn't match, parts aren't stocked, and repairs double or triple in time.