Let Iris Manage your Warranty Inbox.

Never ending Emails, Chats, and Calls frustrate your team and your customers. This experience costs you People, Time, and Referrals. Customer Service teams spend 65% of their day trying to understand and action customer issues. IrisCX warranty inbox reduces frustration, unlocks referrals by making customer service easier. IrisCX customers achieve 78% referral intent from homeowners and save 20% in operating costs year over year.

Customers

"...Our old truck roll solution was costing 8% of our profit every year..."

"...We kept frustrating our customers by playing phone tag, trying to reach them 15 times per service order..."

"...Our team is working extra hours to get it right, and spending 70% of their time in admin data management..."

"...Our suppliers are not calling us back, and we miss warranty fix SLAs..."

IrisCX improved our warranty support process and enhanced our focus on the importance of human interaction. Before, arranging for site visits was our biggest slow down when addressing our homeowner’s concerns. We are achieving higher customer satisfaction rates and reducing homeowner frustrations because we can see what our customers see, saving everyone time. It’s a game changer!Matt Cleary - Customer Relations & Warranty Specialist, Cedarglen Homes

Ai Warranty Channel - 24/7

Complete Warranty & CX Solution for Home Industry.

Customers no longer need to send complicated Emails and Forms. They can easily submit concerns using Iris' intuitive video experience. IrisCX guides users in capturing defects and automatically documents the tasks, making them ready for staff to act on, saving time and resources.

Warranty automation, management, & 24/7 visual support channel.

Accurately capture defect context the first time and activate referral intent! Explore how by downloading our buyer's guide now!

Ai + Automation = Less Work.

AI and automation streamline operations by automatically scoring each submission for warranty eligibility against your documented performance standard.

Approve. Action.

With IrisCX, your staff can quickly compile accepted warranty defects into a PDF or share a secure link containing all visuals and details. This enables trades to instantly access the needed information, saving unnecessary trips. All data is securely stored in a dedicated cloud workspace.

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