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“The Only Bad Decision Is No Decision: What John McCahan Taught Me About Customer Experience, Accountability, and Transformation”

February 9, 2026
John started with a story about being a high school safety shouting play calls at linebackers twice his size. Then about being assigned the worst-performing platoon in his first Army role. Then about being handed broken teams inside billion-dollar companies.

“Innovation Isn’t Technology, It’s Courage: What Reshma Block Taught Me About Transforming an Industry”

February 2, 2026
Reshma's answer is refreshingly honest: Tools don’t solve problems. People do especially when equipped with the right processes and supported by the right technology. AI won’t fix broken workflows. Automation won’t fix bad decisions. Software won’t fix cultural inertia.