Remote Resident Maintenance for MultiFamily
Streamline, Solve & Save. Managing maintenance for MultiFamily & SingleFamily properties is complex and costly. Traditional centralization solutions often increase resident work orders, driving up costs and damaging the resident experience. Residents prioritize speed. Up to 67% of work orders can be resolved remotely, closing issues in as little as 8 minutes and boosting resident satisfaction. IrisCX empowers operators to centralize maintenance with Remote Maintenance—offering real-time visual support, remote problem-solving, AI-driven tools, and seamless system integrations. Reduce work orders, cut operational expenses, and minimize on-site visits. Let IrisCX do the work.
"...Our old truck roll solution was costing 8% of our profit every year..."
"...We kept frustrating our residents with playing phone tag, and appointments, trying to reach them 15 times per service order..."
"...Our team is spending 70% of their time in admin data management..."
Why Centralize R&M?
Is your portfolio growing?
Decentralized R&M leads to inefficiencies, higher costs, and tenant dissatisfaction while scaling. Centralizing R&M offers: • Lower Opex: Streamline & triage tickets reducing expensive site visits. • Better Resident Satisfaction: Faster response times and First-Time-Fix repairs improve retention. • Efficient Scaling: Easily manage R&M across multiple properties in multiple regions with consistent service.
Traditional Centralization Solutions Stall your Growth
Traditional or decentralized R&M solutions are prone to several critical failures when scaling: 1. Inconsistent Field & Vendor Performance: Without central oversight, vendor availability and service quality varies widely between regions, leading to delays, poor repairs, and higher costs due to repeat visits. 2. Slow Response Times: Decentralized teams often face communication bottlenecks, leading to longer repair times and frustrated tenants. Misdiagnosis of issues due to incomplete or inaccurate descriptions means more back-and-forth and unnecessary site visits. 3. Higher Costs: Decentralized approaches typically result in inflated operating expenses (OPEX) from redundant work, poorly negotiated vendor contracts, and lack of preventative maintenance or deflection. 4. Limited Data and Insights: Without a centralized system, it’s challenging to gather reliable data on asset performance, maintenance costs, and repair timelines, making it difficult to optimize your operations or make informed decisions.
IrisCX: The Future of R&M
• AI-Powered Diagnostics: Instantly assess tenant issues via video, reducing site visits. • Real-Time Support: Guide tenants remotely or prepare teams for faster, first-time fixes. • Vendor Coordination: Ensure vendors arrive prepared, minimizing repeat visits.
What Success Looks Like:
• Cost Control: Fewer tickets, visits and rework lead to lower maintenance costs. • Tenant Satisfaction: Faster, accurate repairs improve retention. • Site & Vendor Accountability: Track performance and ensure repairs are done right. • Predictable Labor: Target 50% - 60% less field trips, reducing labor risk.
Who Needs to Lead This Change?
• COO & Leadership: Drive strategy and ensure alignment with broader goals. • Property Management: Ensure faster, more efficient tenant support. • CFO: Track ROI and cost reductions from improved R&M operations.
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