📢 Extending Our Live Guided and Self-Guided with New Visual Annotations Capabilities 📢We are pleased to share the latest enhancements to our **Live Guide** feature, introducing a new set of visual annotation capabilities designed to improve real-time collaboration between experts and customers. Here's what you can now do:🔹 Real-Time Annotations: Experts can annotate live feeds to provide immediate visual guidance.
🔹 Freeze Frame Annotations: Pause the session to add detailed annotations, ensuring clarity.
🔹 Customer Interaction: Customers can capture images, annotate, and send them back for a seamless collaboration experience.
🔹 Guided Documentation: Built-in OCR captures product and serial numbers automatically, simplifying the documentation process.
🔹 Enhanced Controls: Easily dock, hide, and customize annotations for clearer communication.
🔹 Tagging and Reporting: Quickly tag and report issues, escalate cases, and access detailed reports through our dashboard.These enhancements are designed to make troubleshooting more efficient and improve the overall support experience for both experts and customers.Interested in seeing these new capabilities in action? Contact us for a demo today!#CustomerSupport #VisualAnnotations #TechUpdates #IRSCX #Collaboration
🔹 Freeze Frame Annotations: Pause the session to add detailed annotations, ensuring clarity.
🔹 Customer Interaction: Customers can capture images, annotate, and send them back for a seamless collaboration experience.
🔹 Guided Documentation: Built-in OCR captures product and serial numbers automatically, simplifying the documentation process.
🔹 Enhanced Controls: Easily dock, hide, and customize annotations for clearer communication.
🔹 Tagging and Reporting: Quickly tag and report issues, escalate cases, and access detailed reports through our dashboard.These enhancements are designed to make troubleshooting more efficient and improve the overall support experience for both experts and customers.Interested in seeing these new capabilities in action? Contact us for a demo today!#CustomerSupport #VisualAnnotations #TechUpdates #IRSCX #Collaboration
Our mission is to simplify the homeowners & home builders customer experience. Let Iris do the work.
Up next
The importance of online product reviews [+3 ways to get more]
By: IrisCX • 19 September 2022
Online reviews are impactful because they reach people with purchasing intent – a total of 93% of new customers consult reviews before purchasing a product or service. With virtual CX, your team can start receiving and leveraging better quality reviews.
Building Value: How New Home Builders Save Big with a Stellar Customer Experience Strategy
By: Guillermo Salazar • 08 January 2024
7 ways to measure your CX program in New Home building
Warranty: More Touch Points, More Problems, More Costs
By: Sabrina Bellisario • 14 February 2024
Learn why forms, email, etc are bad fit for home warranty