Let Iris Manage your Warranty Inbox.

Never ending Emails, Chats, and Calls frustrate your team and your customers. Customer Service teams spend 65% of their day trying to understand and action customer issues. IrisCX warranty inbox makes customer service easier by reducing frustration and unlocking referrals. IrisCX customers achieve 78% referral intent from homeowners and save 20% in operating costs year over year.

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Customers

"...Our old truck roll solution was costing 8% of our profit every year..."

"...We kept frustrating our customers by playing phone tag, trying to reach them 15 times per service order..."

"...Our team is working extra hours to get it right, and spending 70% of their time in admin data management..."

"...Our suppliers are not calling us back, and we miss warranty fix SLAs..."

“

IrisCX has allowed us to improve our warranty support process and enhance our focus on the importance of human interaction. Previously, arranging for site visits would be our biggest slow down when addressing our homeowner’s concerns. By providing personalized visual support, we are achieving higher customer satisfaction rates and reducing homeowner frustrations because we can see what our customers see and connect to their experiences on a greater level. It’s a game changer!”Matt Cleary - Customer Relations & Warranty Specialist, Cedarglen Homes

Ai Warranty Channel - 24/7

Complete CX & Ai Warranty Solution for Home Industry.

IrisCX revolutionizes customer support with an innovative solution that streamlines how issues are reported and resolved. Gone are the days of cumbersome forms; customers can now effortlessly submit issues with necessary videos and documentation through the IrisCX Self-Guided experience using Voice & Visual methods. This approach not only guides users in capturing defects but also prepares the information in a format ready for staff review, saving time and resources.

Warranty automation, management, & 24/7 visual support channel.

Accurately capture defect context the first time and activate referral intent! Explore how by downloading our buyer's guide now!

Download Buyer's Guide

Ai + Automation = LESS WORK

AI and automation streamline operations by automatically scoring every submission for warrantable vs not against the Quality Performance guide mandated by state or province, reducing workload and enabling the deployment of more junior staff effectively.

Approve.Action.

Using IrisCX, your staff can quickly collate accepted warranty defects into a PDF or share a secure link containing all visuals and details, enabling trades to instantly access the information they need, thus saving unnecessary trips, with all data securely stored in a dedicated cloud workspace.

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